Pickup, delivery, parts, and exchange policy.

Fixeefy primarily provides doorstep mobile repair booking, technician visits, pickup, delivery, and repair coordination. We are not a general e-commerce store for shipping phones or accessories to customers.

Where pickup or delivery is offered, it is part of a repair booking, inspection, warranty claim, or support workflow and depends on service area, technician availability, customer availability, device condition, safety, and operational capacity.

Fixeefy currently focuses on doorstep mobile repair services in Hyderabad and nearby supported areas shown in the app or website.

Pickup, visit, and delivery timelines are estimates. Traffic, weather, address accuracy, customer availability, part availability, technician routing, and safety conditions may affect timing.

Fixeefy may reschedule or cancel pickup/delivery where the address is outside service coverage, unsafe, inaccessible, incorrect, or the booking cannot be verified.

Before handover, customers should remove SIM cards, memory cards, phone cases, and sensitive accessories where practical, and back up personal data.

Fixeefy or the assigned technician may record device model, visible condition, pickup notes, photos, customer confirmation, and booking details for service, warranty, dispute prevention, and operational records.

At delivery or return, the receiving person may be asked to verify identity, booking reference, payment status, device condition, and handover confirmation.

Pickup, delivery, visit, convenience, or logistics charges may apply if disclosed during booking, quotation, invoice, app messages, or support communication.

If a customer is unavailable, gives an incorrect address, refuses handover, does not complete payment, or repeatedly reschedules, Fixeefy may charge additional visit, storage, pickup, or delivery fees.

Fixeefy is not responsible for delays caused by events outside reasonable control, including traffic, weather, network outages, payment outages, local restrictions, or unsafe access conditions.

Parts are provided as part of a repair service and may include compatible, aftermarket, refurbished, reconditioned, OEM-equivalent, or original parts where available and agreed.

The exact availability, type, price, and warranty of parts may vary by device model, market supply, quality grade, and customer-approved quotation.

Unused parts specially procured for a confirmed repair may affect cancellation and refund eligibility.

Fixeefy does not generally offer device exchange, phone replacement, accessory exchange, or product exchange as a standard service.

If a replaced repair part has a verified defect covered by Fixeefy's repair warranty, Fixeefy may inspect and provide rework, replacement of the affected part, store credit, or another reasonable service resolution.

Part exchange or replacement does not apply to unrelated faults, customer-caused damage, liquid damage, corrosion, misuse, third-party repair, tampering, software issues, data loss, or defects in parts supplied by the customer.

Fixeefy takes reasonable care while handling devices during pickup, inspection, repair, and delivery. Customers should document the device condition before handover and review the device during return.

Fixeefy is not responsible for pre-existing damage, hidden faults, liquid exposure, weak frames, prior repair damage, data loss, accessories not recorded during pickup, or faults unrelated to the service performed.

Any concern about delivery condition should be reported to support as soon as possible with booking reference, photos, videos, and handover details.

For pickup, delivery, parts, or exchange-related questions, contact Fixeefy support from your registered phone number or email address.

Email: support@fixeefy.com

Please include your booking reference, invoice if available, device model, issue details, and photos or videos where relevant.