How Fixeefy handles customer and technician data.

This policy explains how Fixeefy collects, uses, shares, protects, and deletes data across our website, customer app, technician app, booking experience, and related repair services.

Last updated: 16 July 2026support@fixeefy.com

Overview

Who this policy covers

Fixeefy provides doorstep mobile repair booking, technician job management, repair tracking, support, payment, invoice, and warranty-related services. This policy applies to customers, technicians, visitors, and anyone who uses a Fixeefy service.

The customer app is used to sign in, choose a device and repair, add an address, schedule service, track progress, view repair history, and contact support. The technician app is used by verified technicians to receive jobs, navigate to customers, submit inspection evidence, update job status, and sync live service progress.

Data collected

Information we may collect

Account and profile details

Name, phone number, email address, OTP verification status, saved devices, technician profile details, availability status, and secure login tokens.

Address and location data

Customer pickup or service addresses, city, state, pincode, optional latitude and longitude for bookings, and technician live or availability location when a technician is active or travelling for a job.

Camera, photos, and repair evidence

Customer issue notes and uploaded repair photos where enabled, plus technician inspection checklist photos taken from the camera or selected from the gallery.

Booking, repair, and contact data

Device brand and model, selected repair services, issue descriptions, booking references, repair status history, technician/customer contact details needed to complete service, invoices, warranties, reviews, and support tickets.

Payment and transaction data

Quoted amount, service charges, discounts, payment status, invoice details, and transaction references. Card, UPI, or banking details are handled by payment providers where used.

Notifications and app activity

Notifications, unread/read state, booking updates, repair progress, app settings, and operational events required to keep customers and technicians informed.

Permissions

App permissions and why we ask

Fixeefy Customer App

Internet access to sign in, fetch service data, create bookings, view notifications, track repair status, and contact support.
Camera/photos may be used when the customer adds device inspection or issue photos. Current customer app code stores photo references with bookings and may expand photo capture/upload flow.
Address data is used to schedule pickup, doorstep service, technician visit, and delivery coordination.
Secure device storage is used to keep the login token on the device until logout.

Fixeefy Technician App

Internet access to sign in, receive jobs, sync job status, submit checklists, and communicate with the Fixeefy backend.
Precise and approximate location access to show the technician on the map, share live trip progress with the customer, sync active availability presence, and navigate to customer locations.
Camera and gallery access to capture or select inspection photos, checklist evidence, pickup condition photos, and repair completion evidence.
Secure device storage is used to keep the technician login token on the device until logout.
Phone OTP through Firebase Authentication may be used to verify technician identity.

Use

How we use the information

Create and manage customer and technician accounts.

Verify login through OTP and protect account access.

Book, assign, track, inspect, repair, deliver, and close mobile repair jobs.

Share live technician progress with the customer during active service flows.

Generate quotations, invoices, payment status, warranties, and repair history.

Send service updates, support responses, and operational notifications.

Improve reliability, prevent fraud, secure the service, and comply with legal duties.

Sharing

When information is shared

Verified technicians and Fixeefy operations staff receive only the job, customer, address, location, photo, and contact details required to complete the service.

Technology providers such as cloud hosting, Firebase Authentication, maps, analytics, storage, and notification services may process data for app operation.

Payment providers may process payment and transaction information where online payment is available.

Authorities, courts, or regulators may receive data only when required by law or to protect users, technicians, Fixeefy, or the public.

We do not sell personal information. We do not allow unrelated third parties to use customer or technician data for their own advertising purposes.

Security and retention

How we protect and keep data

Security

We use HTTPS, authentication, access controls, secure token storage on device, operational monitoring, and restricted staff access to protect data.

Retention

We keep account, booking, invoice, warranty, repair evidence, and support records as long as needed for service, legal, accounting, safety, and dispute-resolution purposes.

Deletion

You may request account or data deletion by contacting us. Some records may be retained where required for invoices, payments, warranties, fraud prevention, legal compliance, or unresolved support matters.

User choices

Your privacy choices

You can update account details, saved addresses, device records, and booking information inside the app where the feature is available. You can deny camera, photo, or location permissions in device settings, but some booking, inspection, live tracking, or technician workflow features may stop working.

To access, correct, export, or delete personal data, contact us from your registered phone number or email address so we can verify the request.

Play Console reference

Data safety summary

Questions or deletion requests

Email

support@fixeefy.com

Service

Doorstep mobile repair booking and technician operations in Hyderabad, India.

Response

We may ask for verification before acting on account, correction, export, or deletion requests.