Cancellation and refund policy for Fixeefy repairs.

This Cancellation and Refund Policy applies to Fixeefy customer bookings, doorstep visits, pickup and delivery coordination, technician inspections, repair quotations, payments, invoices, and warranty-related service issues.

This policy should be read with our Terms and Conditions and Privacy Policy. Booking-specific offers, invoices, in-app messages, or written support confirmations may add service-specific conditions.

You may request cancellation before a technician visit, device pickup, inspection, repair, or part procurement begins. If no operational cost has been incurred, eligible prepaid amounts may be refunded.

If the technician has already travelled, reached the location, picked up the device, performed diagnosis, arranged parts, or started repair work, Fixeefy may deduct applicable visit, diagnosis, pickup, delivery, part procurement, or service charges.

Repeated cancellations, incorrect addresses, unavailable customers, or denied access at the location may result in cancellation fees, rescheduling limits, or booking refusal.

You can request rescheduling through the app or support before the scheduled time. Rescheduling depends on technician and slot availability.

If the customer or authorised person is unavailable at the service address, does not answer calls/messages, or cannot hand over or receive the device, the booking may be marked as no-show.

No-show bookings may attract visit, pickup, delivery, or convenience charges where applicable.

Refunds may be considered when a prepaid booking is cancelled before work starts, Fixeefy cannot provide the accepted service, a duplicate payment is confirmed, or an excess amount was charged by mistake.

Refunds are not normally available for completed diagnosis, technician visits, pickup/delivery work, accepted and completed repairs, customer-approved part procurement, or issues caused by unrelated faults, liquid damage, physical damage, misuse, third-party repair, or customer-supplied parts.

If a paid repair cannot be completed after diagnosis, Fixeefy may return the device and refund only the unused portion of prepaid repair charges after deducting applicable diagnosis, logistics, and part costs.

If a repaired part or workmanship issue appears within the warranty period stated on the invoice or app, contact Fixeefy support with the booking reference, invoice, issue details, and photos or videos where available.

Fixeefy may inspect the device before deciding whether the issue is covered. If covered, Fixeefy may provide rework, replacement of the affected part, store credit, or another reasonable solution.

Warranty does not cover unrelated issues, new damage, liquid exposure, corrosion, misuse, tampering, third-party repair, software issues, data loss, or pre-existing defects unless expressly covered in writing.

Approved refunds are initiated to the original payment method where possible. If the original method cannot receive refunds, Fixeefy may request alternate verified payment details.

Refund initiation usually happens within 3-7 business days after approval. Bank, card, UPI, wallet, or payment-gateway processing may take an additional 5-10 business days.

Cash refunds, if any, are handled only after internal verification and may require identity, booking, invoice, and payment confirmation.

Contact Fixeefy support with your registered phone number or email address, booking reference, payment proof, cancellation reason, and any relevant photos, videos, or support details.

Email: support@fixeefy.com

Fixeefy may ask for additional verification before processing cancellation, refund, or warranty requests.